Return & Refund Policy

At NIRVA, we are committed to delivering high-quality skincare products that meet strict quality and safety standards. Due to the personal nature of skincare and hygiene considerations, we maintain a strict No Return and No Refund policy.

No Returns

Once a product has been purchased and delivered, it cannot be returned. We do not accept returns on opened or unopened products to ensure product safety, hygiene, and authenticity for all customers.

No Refunds

All purchases made on thenirva.com are final. We do not offer refunds once an order has been confirmed and processed.

Damaged or Incorrect Products

In the rare case that you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery with clear photos and your order details. After verification, we may offer a replacement at our sole discretion.

Order Cancellation

Orders can only be canceled before they are shipped. Once dispatched, orders cannot be canceled or refunded.

Contact Us

For any concerns regarding your order, please contact our customer support team at support@thenirva.com.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.